Dr. Dalkir is currently an Assistant Professor in the McGill Graduate School of Information and Library Studies, Dr. Dalkir developed a specialization stream in Knowledge Management courses. She teaches Master's level courses in Knowledge Management Foundations, Knowledge Taxonomies, Intellectual Capital Management and Communities of Practice. She has recently written a graduate level textbook on knowledge management to be published by Butterworth-Heineman Publishers.

Prior to joining McGill University, Dr. Dalkir was Director of Global KM Services at DMR Consulting. Dr. Dalkir has been actively involved in the transfer of knowledge management (KM) and electronic performance support systems (EPSS) to clients in Europe, Japan and North America. She has developed and delivered workshops to create client awareness and subsequent buy-in for initiatives in the financial, insurance and information technology sectors. She has played a senior consultant role in mandates ranging from intranet environments to communities of practice.

More recently, she has developed new consulting services in the areas of knowledge transfer for succession planning due to employee turnover, KM strategy roadmaps, KM maturity level assessments and KM intersections with CRM, Business Intelligence and Change Adoption. Within the DMR Knowledge Management Program, she has most recently done work in the area of internal KM benchmarking, internal KM program definition and research on KM trends. Prior to joining DMR, Dr. Dalkir was with Microcell Labs, an applied R&D organization in the field of Personal Communication Systems (PCS) or digital mobile telephony. She was Director of the Centre for Strategic Knowledge, responsible for the initiation and coordination of a number of applied research and development activities for knowledge-based customer modeling.

Before that, Dr. Dalkir was Head of the Performance Support Systems research program at CITI (Centre for Information Technology Innovation), part of Industry Canada. There she developed almost a decade of experience as she carried out a number of mandates for diverse clients including those in the aerospace, training, and environment and manufacturing sectors. Dr. Dalkir began her career as a knowledge engineer at the Centre for System Research, affiliated with Concordia University. It was there that she gained expertise in all areas of applied epistemology, especially in the encapsulation of knowledge in 'executable' forms, in conjunction with a cybernetic or systems science approach to knowledge engineering.